Donor Engagement Coordinator

The Organization 

Edmonton Community Foundation (ECF) is committed to building a vibrant city and enriching the lives of all Edmontonians. We do this by providing an average of over $33 million in community grants and scholarships each year, thanks to the generous support of thousands of donors. As the largest non-governmental funder of the charitable sector in our City, ECF is in a unique position to address long-term, complex community needs by working with donors, charities, volunteers, government and community partners. 

The Opportunity 

Reporting to the Manager, Donor Engagement, the Donor Engagement Coordinator is an integral member of our Philanthropy & Donor Engagement Team, providing essential administrative and database management support. This role is key to ensuring the accurate and timely entry and management of donor information, ongoing data maintenance, report/receipt generation, and the development and delivery of donor related communications/correspondence while also supporting various donor-related activities.   

Key Roles & Responsibilities: 

• Database Administration and Reporting: 
  • Ensure accurate and timely data entry for donor accounts including donations, gifts and contact information. 
  • Maintain up-to-date donor records, ensuring accuracy and compliance.  
  • Assist with the preparation and distribution of donation receipts and acknowledgment letters. 
  • Provide practical database support to all Philanthropy & Donor Engagement staff. 
  • Prepare and organize Philanthropy & Donor Engagement records, documents, receipts and reports for off-site storage.
    

• Programs and Events Support:  
  • Support delivery of the ECF Donor Recognition Program, including donation data management and reporting and the development and delivery of program communications/correspondence. 
  • Collaborate with the Programs & Events Specialist to support the planning and delivery of Philanthropy & Donor Engagement programs and events. 
  • Provide general assistance and support for ECF programs and events to ensure a positive engaging experience for attendees.
    

• Administrative Support 
  • Schedule and document appointments and meetings for the team. 
  • Prepare meeting agendas and ensure all necessary materials are ready. 
  • Handle phone inquiries and provide follow-up or referral as necessary. 
  • Prepare general correspondence, reports and other necessary. documentation related to donor engagement activities. 
  • Prepare and update Professional Advisor and Donor information packages.
    

The Ideal Candidate 

As the ideal candidate, you will possess the following qualifications: 

• A university degree combined with 1-2 years of directly related administrative experience in areas of philanthropy, donor relations/engagement, donor administration, fund development or community engagement; equivalent combinations of related post-secondary education and directly related work experience will be considered.   
• Excellent skills in Outlook, Microsoft Office (including Word and Excel) combined with experience utilizing and/or administering customer relationship management (CRM) applications or databases.  
• High degree of service orientation combined with the ability to communicate and interact professionally with a diverse range of people.
  

Additional requirements include: 

• Strong interpersonal skills with a friendly, welcoming and professional demeanor. 
• Exceptional verbal and written communication skills. 
• Superior ability to prioritize and manage multiple tasks. 
• Excellent skill and proficiency with desktop applications (e.g. MS Office). 
• Demonstrated skill and experience in utilizing customer relationship management (CRM) databases/applications (e.g. Salesforce).  
• High degree of initiative and ability to work effectively as part of a team and independently with little supervision. 
• Ability to maintain a positive and proactive approach while adapting to new challenges. 
• Excellent keyboarding skills with high degree of accuracy. 
• Demonstrated ability to professionally and accurately create reports, correspondence and other documents.  
• Exemplary client service orientation. 
• Strong analytical and problem-solving skills with attention to detail. 
• Some flexibility to work evenings and weekends as required for event execution. 
• Experience with Salesforce and Canadahelps technology applications is preferred.  
• Experience in a non-profit or charitable environment is an asset.
  

If you have all these qualities and are excited about the opportunity to be part of an organization that truly makes a difference, we would like to hear from you! 

What we Offer  

We value diversity, equity, and inclusion and welcome candidates of all backgrounds to apply. We also offer a competitive salary and benefits package, professional development opportunities and a supportive work environment including: 

• Salary Range: $48,000-$65,000/year.
• A 35-hour standard work week.
• Downtown work location with free parking available.
• Extended Health, Dental and Short/Long Term Disability Benefits, Life Insurance and a Health Spending Account.
• A 9% contribution to our group RRSP. 
• A hybrid work environment where employees collaborate on site a minimum of 3 days per week with the flexibility to work remotely up to 2 days per week.
• Vacation starts at three weeks per year. 
• 12 combined personal and sick days.

How to Apply 

We’re excited to partner with Involvi Human Resources! This Edmonton-based firm is assisting us in our search for top talent.  To apply, send your cover letter and resume to Recruitment@involvi.ca. 

This position will remain open until a suitable candidate is found.  We are eager to fill this role and our review of applications will begin November 24, 2024. Apply now to get the jump on a new career!